Human Capital

Two-Way Communication Channels

Within the scope of employee loyalty and satisfaction, by evaluating the ideas of its employees from an innovative perspective, the Company attaches great importance to two-way dialog channels to feed on these ideas. Employee opinions are regularly and systematically collected at regular intervals through online interviews, intranet, and various surveys, and the main goal is to increase employee satisfaction and employee loyalty.

In 2021, preparatory work was completed, and the employee engagement and satisfaction survey were conducted for the first time in January 2022. This survey aims to “Measuring Employee Engagement and Satisfaction.” Based on the results, which were completed with the participation of 91% of employees, the satisfaction and loyalty rate in the surveys was determined as 78%.

As with all business processes, the Bank focused on the inclusion of Human Resources processes in the Digital Transformation process, and within the scope of the outputs of this effort, system studies for the digitalization of all business processes of Human Resources in 2022 in line with the Bank’s overall strategy are ongoing. Digitalization efforts are aimed at making the Bank’s processes more efficient and reducing costs. It is aimed to meet the expectations of saving money, systematizing reporting, and increasing employee satisfaction.