| Stakeholder |
Stakeholder Communication Channel |
Stakeholder Expectation |
Actions |
| Employees |
E-mail,
phone,
meetings,
suggestion and complaint hotline and forms,
surveys
kalkınma.net portal,
notification centers |
- Responsible human resources approach,
- Performance rewarding
- Occupational health and safety
- Effective performance feedback,
- Employee training and development,
- Equal opportunities and diversity,
- Employee health and safety,
|
- Training activities,
- Performance evaluation system,
- Vocational and personal training programs,
- Two-way dialog channels
|
| International Financial Institutions |
E-mail,
phone,
surveys
cargo,
video conference meeting
platforms,
physical meeting,
reporting
website |
- Providing the data request and completing the approval processes,
- Timely and accurate communication,
- Job creation,
- Ensuring financing of SMEs,
- Financing renewable energy,
- Responsible Banking approach, reporting,
- Meetings
- Current assessments of the Turkish market
- Investment trends, periodic updates on projects that are being lent,
- Support for sustainable development
|
- Ensuring coordination with the relevant units for the preparation of the requested data,
- Preparation of routine progress reports,
- Conducting mission and status update meetings,
- Full participation in necessary meetings,
- Supporting the promotion of the loan portfolio with visuals such as presentations, etc.
when necessary,
- Timely completion of necessary preparations and reporting,
- The Bank observes market trends and investor tendencies for the rapid and efficient placement
of existing resources and the continuity of new resources, and feeds international financial
institutions accordingly,
- As teams in one-to-one communication with the client, conveying the sectoral, regional and
qualitative orientations of current investments and planned investments in periodic meetings
with funders,
- Project management in sectors in line with the sustainable development goals of our country,
- Providing consultancy services to private sector and public institutions in the field of
renewable energy,
|
| Investors |
General assembly meetings,
one-to-one meetings,
phone,
E-mail,
surveys
website
Public Disclosure Platform,
press releases
social media accounts |
- Job creation,
- Financing renewable energy,
- Responsible Banking,
- Providing added value to the national economy,
- Debt instrument issuances,
- Providing consultancy services for equity public offerings and other capital market
transactions,
- Support for sustainable development,
- Supporting investments within the scope of industrialization strategy based on import substitution
|
- Meetings,
- Sharing announcements and current news,
- Determining the Bank’s strategic objectives in line with the objectives of our country,
- New funding agreements with strong public support,
- Conducting the Bank’s activities in line with common stakeholder expectations,
- Meetings with investors within the scope of advisory services provided for capital markets
transactions carried out by public institutions and private sector companies,
- Consultancy services provided for environmental and social capital markets transactions for
Türkiye’s sustainable development,
- Raising awareness on capital markets,
- Providing consultancy services for projects carried out by public institutions and private
sector companies in leading sectors such as energy, chemistry, technology, automotive
|
| Customers |
Phone,
E-mail,
surveys
Public Disclosure Platform,
customer meetings,
website
social media accounts,
loan allocation process,
press releases
one-to-one meetings |
- Financing SMEs,
- Financing renewable energy,
- Representation of the Bank,
- Accurate communication of the Bank’s objectives,
- Meeting expectations in the credit allocation process,
- Responsible Banking approach
- Debt instrument issuances,
- Providing consultancy services for equity public offerings and other capital markets transactions,
- Ensuring appropriate sources of financing,
- Access to alternative sources of financing (strategic/financial partnership, acquisition of
companies/active sales, mergers, spin-offs),
- Financial evaluation and feasibility of greenfield investments within the scope of investment
incentive certificate
|
- Organizing project information meetings,
- Sharing announcements and current news,
- Signing of contracts,
- Providing training,
- Monitoring and financing of projects,
- Completing the necessary preparations for meetings on time and ensuring full participation
- Application processes carried out with institutions such as CMB, Borsa Istanbul, CRA,
TakasBank and all other institutions
- Advisory services for capital markets transactions with environmental and social characteristics
for Türkiye’s sustainable development
- Always finalizing customer requests in the fastest and most accurate way
- Submitting for the approval of the Board of Directors for the credit proposals created to meet
customer demands and needs within the framework of the Bank’s credit policies for investments
in line with the Bank’s resource structure
- Managing the loan disbursement processes in case the loan offer is approved
- Mergers and acquisitions and financial advisory services for public institutions and
domestic/foreign private sector companies
- Obtaining ISO 10002 Customer Satisfaction Management System certification, which aims to
address, evaluate, and reduce customer complaints, increase customer satisfaction, and address
future customer expectations
|
