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Our Value Creation Model
Financial Capital
Human Capital
Natural Capital
Intellectual Capital
Social Capital

Social Capital

Social Capital refers to an organization’s relationships and interactions with communities and other social systems and is also a key component of the Integrated Reporting (IR) Standard. Social impact refers to the positive changes an organization creates to combat social injustices. A Bank may improve the well-being of a particular community or region by helping disadvantaged groups to gain access to financial resources or through other organizations that finance access to information, cultural development, or equal opportunities.

Social and economic goals will be particularly difficult to achieve without the Sustainable Development Goals (SDGs). These include SDG 1, SDG 4, SDG 5, SDG 8, SDG 10, and SDG 17, which are difficult to achieve without social interaction and cohesion. Building the support needed to finance the SDGs requires considerable solidarity within and between countries.

Development and Investment Bank of Türkiye supports investments with both environmental and social impact by placing sustainability at the heart of its operations and applying this principle at every stage of the value chain. The Bank also expands its Material Topics by prioritizing ethics and respect for human rights and playing an important role in the fight against corruption. One of the Bank’s priority goals is to increase its cooperation and support for Small and Medium-Sized Enterprises (SMEs), which constitute a large part of Türkiye’s production power.

The Bank can distribute the funds received from the organizations it finances according to the conditions of the funder. Loans can be granted based on employment and turnover criteria. In addition, the Bank is able to finance SMEs in Turkish Lira through the Investment Commitment Advance Loan provided by the CBRT in various sectors.

Through the World Bank’s Registered Employment, the Bank reviews loan requests from 24 different provinces. Moreover, as there are no provincial restrictions on the use of other foreign resources, the Bank is able to provide funds throughout the country. In this context, investments based on social and environmental impact are also among the Bank’s priorities.

Inputs

  • Expectations and demands of public institutions and organizations
  • Customer demands and expectations
  • Risk hotline
  • Stakeholder engagement reports and complaint/suggestion forms
  • Third-party sustainability consultants

Activities

  • Cooperation for financing social projects that require public support
  • Two-way communication with customers in project financing
  • Guiding and implementing investments with consultancy support in areas of expertise
  • Presentation of environmental and social informative documents related to the projects to the public on the Bank’s corporate website
  • Financial and ESG-focused assessments by rating agencies
  • Publishing the necessary information on the Public Disclosure Platform and the Bank’s corporate website

Outputs

  • In 2022, allocate 25% of the funds from the Sustainable Eurobond issuance to finance social projects in Türkiye, totaling 25 million €
  • 16 successful projects within the framework of the protocol carried out with the COMCEC Coordination Office in 2022
  • Obtaining ISO 10002 Customer Satisfaction Management System certification
  • In 2022, within the scope of the Formal Employment Creation Project, 70 million € call for proposals for the Kayist Grant Program
  • Services provided to companies and projects within the scope of Financial Advisory
  • Customer Suggestion/Complaint mechanism launched in 2020
  • World Bank FRIT II project suggestion and grievance mechanism
  • 11 APEX loan programs implemented since 2008, 2,800 SMEs financed, and 7,500 additional jobs created

Value Created

  • Contribution to international trade
  • Access to long-term financing
  • Unique customer experience
  • Increasing knowledge
  • Environmental, social, and governance capacity building
  • Information security
  • Transparency
  • Supporting the entrepreneurship ecosystem
  • Supporting regional development
  • Employment creation
  • Promoting social inclusion

Priority Issues

  • Investments Based on Social and Environmental Impact
  • Stakeholder Capitalism and Collaborations
  • Customer Satisfaction and Consulting
  • Corporate Governance and Transparency

Risks

  • Lack of Diversity and Inclusion
  • Legal and Regulatory Risks
  • Decline in Customer Satisfaction
  • Differentiating Stakeholder Expectations
  • Increase in Income Inequality

Opportunities

  • Financing SMEs
  • Supporting Regional Development
  • New Markets