Management Systems
In 2021, Development and Investment Bank of Türkiye used the ISO 14001 Environmental Management System
established in 2010 to manage and reduce the environmental impacts of its operations. This system enabled
the bank to identify and mitigate negative environmental impacts, increase positive impacts and reduce
resource use, while also helping it monitor its overall performance.
However, in 2020, in order to broaden the scope of the system and integrate different areas, the Bank started
working on transitioning to an Integrated Management System, including ISO 9001 Quality Management System
and ISO 45001 Occupational Health and Safety Management System, and in 2021 the Bank obtained ISO 9001 and
ISO 45001 certifications.
In 2022, the Bank took further steps to further expand its management system.
In this context, the Bank obtained ISO 10002 Customer Satisfaction Management System certification with the
aim of managing, evaluating and mitigating customer complaints, increasing customer satisfaction and meeting
future customer expectations.
To commemorate the receipt of this certificate, the Bank created a Quality, Customer Satisfaction, Environment,
Occupational Health and Safety Policy and presented it to all stakeholders.
In addition to information security controls, the Bank also complied with ISO/IEC 27001:2013 Information
Security Management System Standard, the only auditable international standard defining information security
requirements, and obtained the relevant certificate.
These developments demonstrate that the Bank prioritizes not only environmental performance and occupational
health and safety, but also customer satisfaction and information security. In this way, the Bank has proven
its adaptability and sustainability commitments to succeed in an ever-changing and evolving world.
TKYB’s existing Management System Certificates:
ISO 9001 Quality Management System
ISO 10002 Customer Satisfaction Management System
ISO 14001 Environmental Management System
ISO 27001 Information Security Management System
ISO 45001 Occupational Health and Safety Management System
Sustainability Principles
In 2022, TKYB built a strong sustainability culture by demonstrating incomparable loyalty to its
sustainability commitments. The Bank’s core mission is to meet the financing and advisory needs of investors,
to assist Türkiye’s structural transformation in line with its sustainable development priorities, and to
ensure fair capital distribution. In line with this goal, the Bank has rigorously adopted the Sustainability
Principles since 2020, and it has maintained and strengthened its strong sustainability culture based on
these principles.
The Bank’s commitment to the United Nations’ Sustainable Development Goals informs each of its actions and
services. The Bank continues to provide services through projects and practices that serve these goals and
target sustainable development.
In accordance with its Sustainability Principles, the Bank conducts all its communication activities in a
fair and transparent manner and is committed to providing its employees and customers with a fair, equal,
and dependable working environment that respects human rights. The Bank expects its customers to accept and
implement these values and seeks to raise awareness about this issue.
The Bank adopts an efficient governance model with the objective of developing, implementing, managing, and
monitoring sustainability activities. This model facilitates the development and implementation of corporate
sustainability management in accordance with international sustainability standards. In this context, 2022
was the year in which the Bank strengthened its commitment to and culture of sustainability.